Refund policy
At Reltorq, we want customers to have clear information about returns, exchanges, refunds, and order cancellations. This policy applies to eligible lighting products purchased directly from our online store.
Return Window
Customers may request a return or exchange within 30 days from the delivery date.
Requests submitted after the 30-day return window are not eligible under this policy.
Return Eligibility
To qualify for a return or exchange, the product must be:
- In new and unused condition
- Uninstalled and unaltered
- Returned with its original packaging
- Free from damage caused after delivery
Products showing signs of use, installation, alteration, or customer-caused damage may not qualify for a return or exchange.
Both defective and non-defective eligible products may be submitted for review under this policy.
How to Request a Return
All approved returns are completed by mail.
To request a return:
- Contact info@reltorq.com within 30 days from delivery.
- Include your order number, the email address used for the order, and a description of the reason for the return.
- Wait for Reltorq to review and approve the request.
- After approval, Reltorq will provide a prepaid downloadable return shipping label.
- Download and print the label, attach it securely to the return package, and ship the product according to the provided instructions.
- The refund will be reviewed after the returned product has been received and inspected.
Do not send a product back before receiving approval and return instructions from Reltorq.
Return Shipping Costs
Reltorq provides a free prepaid return shipping label for approved returns and exchanges.
Customers are not charged for the approved label. Reltorq covers the cost of approved return shipping.
Returns must be approved before a prepaid label is issued.
Exchanges
Exchanges are available for eligible products, subject to product availability.
To request an exchange, contact info@reltorq.com within 30 days from delivery. The product must meet the return eligibility conditions stated in this policy.
Approved exchanges include a free prepaid return shipping label.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from the product ordered, contact info@reltorq.com within the 30-day return window.
Include your order number and a description of the issue. Do not return the product before Reltorq has reviewed your request and provided return instructions.
After approval, Reltorq will provide a prepaid downloadable return shipping label at no cost to you.
Inspection
After the returned product is received, Reltorq will inspect it within 1–3 business days.
The inspection confirms whether the return meets the eligibility conditions described in this policy.
Refund Processing
After the returned product has been inspected and approved, the refund will be processed within 10 business days.
Approved refunds are issued to the original payment method used for the order.
A confirmation email will be sent after the refund has been processed.
Restocking Fees
Reltorq does not charge a restocking fee for approved returns or exchanges.
Restocking Fee: None
Order Cancellations
Orders may be canceled before shipment.
To request a cancellation, contact info@reltorq.com as soon as possible and include your order number.
Once an order has shipped, it can no longer be canceled. An eligible product may instead be returned according to this policy after delivery.
Contact Information
Store Name: Reltorq
Address: 750 S Oxford Ave, Los Angeles, CA 90005, United States
Email: info@reltorq.com
Operating Hours: Monday–Friday, 10:00 AM–6:00 PM (GMT-5)
Expected Response Time: Within 48 business hours