Shipping policy
At Reltorq, we aim to provide customers with clear information about order processing, handling, shipping costs, tracking, and estimated delivery times.
This Shipping Policy applies to eligible lighting products purchased from our online store and shipped within the United States.
Shipping Region
Reltorq currently ships orders within the United States.
Transaction Currency
All orders are processed in United States dollars (USD).
Products Covered
This policy applies to lighting products sold through the Reltorq online store, including chandeliers, pendant lights, wall lights, and related lighting products.
Business Days
Our business days are Monday–Friday.
Saturdays and Sundays are not counted as business days when calculating handling, transit, or estimated delivery times.
Order Processing and Cut-Off Time
The daily order cut-off time is:
5:00 PM (GMT-5), Monday–Friday
Orders placed before 5:00 PM (GMT-5) will begin their processing timeline on that business day.
Orders placed after the cut-off time or during the weekend will begin their processing timeline on the next business day.
The order cut-off time does not mean that an order will ship on the same day. Every order remains subject to the handling time described below.
Handling Time
Orders require 2–4 business days for preparation, packaging, and shipment.
Handling time begins according to the order cut-off rules stated above.
Transit Time
After an order has shipped, the estimated transit time is 8–20 business days.
Transit time begins after the order has completed handling and has been transferred for delivery.
Estimated Delivery Time
The total estimated delivery time is 10–24 business days.
This estimate consists of:
- Handling time: 2–4 business days
- Transit time: 8–20 business days
Delivery times are estimates and are not guaranteed. Delays outside Reltorq’s direct control may affect the final delivery date.
Shipping Costs
Reltorq provides free standard shipping for orders shipped within the United States.
Standard Shipping Cost: Free
Order Tracking
After your order has shipped, tracking information will be sent to the email address used during checkout.
The shipping confirmation email will include a tracking link that can be used to follow the shipment’s delivery progress.
Tracking information may not display activity immediately after it is issued. Please allow time for the shipment information to be updated.
Delivery Questions
For questions about shipping, tracking, order status, or estimated delivery times, contact our customer support team.
When contacting us about an order, please include your order number and the email address used during checkout.
Contact Information
Store Name: Reltorq
Address: 750 S Oxford Ave, Los Angeles, CA 90005, United States
Email: info@reltorq.com
Operating Hours: Monday–Friday, 10:00 AM–6:00 PM (GMT-5)
Expected Response Time: Within 48 business hours